Haven Property’s property management team consists of some of the Sunshine Coast’s most experienced property professionals. We’re dedicated to ensuring you find the best tenant for your investment property and that you keep them there for the long term. We also aim to take the stress out of being a landlord – working proactively to stay on top of the detail and communicate regularly so that you know exactly where you stand.
That’s why we’re not a 9-5 business. We use automated bookings and communications to ensure prospective tenants and landlords can transact as much as possible even when we’ve closed the office doors. Here’s how our system works..
1. Local expertise
We’re the only property managers focused exclusively on the Coolum-Peregian area. We have an unmatched enthusiasm for this wonderful part of the world and are based right here in Coolum, so we spend less time travelling and more time looking after your investment.
2. Unified team, individual specialists
When you engage us, you don’t just get one property manager. You get a whole dedicated team of specialists, each of whom will be playing to their strengths and making sure you’re always in control of your investment.
3. Greater visibility
Our location brings us more local enquiries than other property managers. We’re based on Coolum Esplanade, right across from the beach. Your property will be beautifully displayed in our windows, attracting the attention of people ready to rent right now.
4. Effective marketing.
Choosing us means you’ll put your property in front of more people. We use professional photography and highlighted listings on Domain and realestate.com.au to make your property stand out. Our long history in Coolum also means we have the largest database of prospective tenants, who receive regular SMS updates.
5. The latest tech
We believe in personal service but we also know the power of technology. Our online booking system empowers tenants and landlords to transact outside of office hours, offering unparalleled convenience and ensuring properties lease more quickly.
6. Satisfied clients
There’s always someone available to answer questions from landlords and tenants. Our internal systems have been developed to track your property and update actions in real-time, so whenever you call someone will always know where it’s at. We’re also known for the complimentary service we offer tenants moving from interstate or overseas. After all, happy tenants mean happy investors.
7. Passion and pride.
Our team of property managers love what they do and they’re always willing to go above and beyond to help. We don’t do gimmicks or sales speak, we just focus on providing the very best customer service we can - which is why more than 250 Coolum property owners choose to use us to manage their investments.
We give your investment the best possible online exposure through our highlight listing package. This allows your property to be one of the first featured in property searches, sitting above standard listings and generally appearing on the first page of any suburb search. It also gives you a larger image.
Every listing we make receives a Domain Elite Placement, meaning it receives a bigger advertisement that generally sits above standard listings on page 1 of any search
Our website ranks number 1 on Google for local real estate searches. It’s been designed and worded for maximum exposure and it’s also fully responsive so that smartphone and tablet users receive the best online experience.
We also advertise your listing on other key property portals, including the tenant-focused rent.com.au and community-focused homely.com.au
If you have made the choice to change to our agency it is simple! We will organise a letter for you to sign and we will send this to your current agent. After reviewing your current management agreement we will provide them the relevant notice to collect the files/keys. We will take care of all the paperwork, bond transfers, let the tenants know when and where to make payments etc. It really is that simple!
We understand investing and we want to assist you with your cash flow. That’s why we run two payment cycles per month. Via fast electronic direct debit though NAB connect we make the payments both mid month and end of month. We use the very best operating systems from leading industry suppliers to ensure that your financial year & monthly statements are electronically emailed to you.
At the end of the year we also provide you with a statement for your accountant. This gives you a detailed report on the income and expenditure for your investment.
Yes. Prior to the commencement or the change of tenancy we review the marketing conditions and recommend any rent increases accordingly.
We aim for problem free tenancies. We carefully screen and carry out reference checks are undertaken when we process applications. Each prospective tenants must provide an application form clearly outlining employment history, previous rental details, ID etc. We also call references and next of kin.
TICA is the main database where we can check tenants who have been blacklisted by other real estate agencies. We also obtain rental references from past agencies including tenant ledgers for arrears. References, employees details, next of kin check are also mandatory. Our team has leased thousands of homes and we aren’t afraid to ask the hard questions.
Absolutely. Please have your Unity Water, Insurance, Body Corporate, Noosa or Sunshine Coast Council rates notice sent directly to us and we will make sure they are paid on time!
The details of the bill payments will show on your monthly statement so you can keep on top of the expenses. This also means that expenditure relating to your property is in one easy financial
statement. Your accountant will love you for it!
We carry out inspections of your property every 16 weeks. Our regular and thorough inspections form a large part of managing your investment. Routine inspections ensure any minor repairs and maintenance are brought to your attention including budgeting for larger expenditure. After each inspection you receive a written report outlining the overall condition of the property including images. Our comprehensive inspection program ensures that maintenance & repairs are resolved quickly by qualified tradespeople. Upon the commencement and completion of a tenancy agreement a detailed entry and exit report is completed before we release the bond to the tenants.
You are able to pass on the full water consumption costs to tenants providing all of the criteria are met:
Upon the signing of our Agency Agreement we will complete our property listing checklist and if required, we can organise our preferred plumber to carry out an inspection at your property.
Yes. Under Queensland law, all residential premises must be fitted with a working safety switch.
If a swimming pool is included as part of the rental property, the maintenance should be covered in the special terms of the tenancy agreement. The tenant is generally responsible for everyday maintenance such as clearing leaves from the pool and may be responsible for more regular maintenance. This should be discussed prior to signing the agreement. It is recommended that the lessor/agent provide instructions for any maintenance the tenant is required to carry out.
The lessor must have a pool safety compliance certificate from a licensed pool inspector prior to renting the property and should include a copy with the tenancy agreement.
If a tenant is not familiar with pool maintenance they should discuss this with the lessor/agent. **We recommend having a pool service at the start of tenancy to show the tenants how to maintain between visits**
If the pool maintenance is covered by a contract between the lessor and an external company this should be listed in the tenancy agreement having tenants liable for the chemicals.
Yes there are two two main types of insurance you will need.
Building and Contents Insurance: If you have just purchased a property, the best time to start is straight away – especially if the property is vacant and being advertised for rent. As a landlord, you have a liability exposure from the moment we begins showing potential tenants through the property. Your policy will include public liability insurance.
Landlord insurance: Landlord Insurance covers you for tenant-related losses. We suggest you contact your insurer to get full policy details so you know what you are covered for.
We can provide step by step guidance to make it hassle free. We have a detailed checklist that we can provide you as part of our new management sign up. We can help you through the process ensuring everything is covered.
Yes- Landlords must ensure their rental property is fitted with the required number of working alarms complying with Australian Standards and installed per the Building Code of Australia. Additionally the Qld fire and Rescue Service Amendment Act. Under this legislation landlords must test and clean each smoke alarm within 30 days prior to each tenancy change or tenancy renewal. Landlord must replace batteries that is flat or almost flat and must replace the smoke alarm before it reached the end of its useful life. The legislation prohibits the transfer of this responsibility to the tenants.
Yes we have an online login for landlords to view the property details.
Properties + tenancy status
Lease information + rent collection
Financial information
Monthly owner statements
Property maintenance
Inspection reports
Agency contact details
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